Refund policy
Refund Policy
At Yookia, we want you to be completely satisfied with your purchase. If you’re not happy with your order, we’re here to help.
Returns
You have 30 calendar days to return an item from the date you received it.
To be eligible for a return:
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Your item must be unused and in the same condition that you received it.
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It must be in the original packaging.
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You must provide a receipt or proof of purchase.
Exceptions:
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Customized or clearance items are not eligible for return.
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Items with visible signs of wear or use may not be accepted.
Refunds
Once we receive your item, we will inspect it and notify you that we have received your return. We will also inform you of the status of your refund after inspection.
If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within 3–5 business days, depending on your card issuer’s processing time.
Return Shipping
You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable.
However, if the return is due to our error (e.g., you received an incorrect or defective item), we will cover the return shipping cost.
Please send returns to:
5775 E. Jurupa St. Unit A, California City, CA, United States, California
Contact Us
If you have any questions about returns or need help with the process, please contact us at: